Terms and Conditions
Service conditions and collaboration framework with our clients.
Terms and Conditions of Service
LunAvalos Digital House, S.A.S.
1. Service Description
LunAvalos Digital House, S.A.S. ("LunAvalos") is a digital marketing agency that provides social media content management, programming, and publishing services, as well as messaging solutions in name of its clients.
The client hires LunAvalos to manage their social media accounts and digital messaging platforms (including WhatsApp) in accordance with a previously agreed strategy.
3. Client Responsibilities
The client assumes the responsibility and commitment to:
Provide true and accurate content that does not infringe on third-party intellectual property rights.
Guarantee ownership of their WhatsApp Business Account (WABA) and associated phone numbers.
Expressly authorize LunAvalos to access their WABA via Meta's Embedded Signup flow.
Independently complete the Business Verification processes required by Meta.
Strictly comply with WhatsApp Commercial and Business Policies set by Meta.
Timely notify LunAvalos of any changes to credentials or access rights.
Obtain the consent (opt-in) of their end-customers before starting WhatsApp conversations, and retain evidence of it.
Acknowledge that they are the controller of the personal data of their end-customers, and that LunAvalos acts as a processor on their behalf.
Guarantee that they are the owner or authorized administrator of the pages, accounts, and channels they link (Facebook, Instagram, LinkedIn, TikTok, and YouTube), and have the authority to grant access to LunAvalos.
Guarantee that they own the usage rights of the content they approve for publishing, including images, video, and music, and answer for any third-party claims arising from such content.
Comply with the terms of service and content policies of each platform where they request to publish.
4. Intellectual Property
Content created by LunAvalos for the client (including text, graphics, and content strategies) is the exclusive property of the client once full payment for the corresponding service has been cleared.
5. Limitation of Liability
LunAvalos makes its best professional efforts to guarantee service continuity and success, however, it shall not be liable for:
Algorithm Changes
Changes in policies, algorithms, or configurations of social media platforms and messaging APIs.
Account Restrictions
Suspension, blocking, or restriction of accounts and WABAs executed directly by Meta or other platforms.
Specific Results
Specific results and metrics of organic reach, interactions, message delivery, or conversion rates.
Access Revocation
Disconnection of tokens and API keys by the client from their Business Manager or silently by the platforms.
Third-Party Failures
Service interruptions caused by general infrastructure failures, downtime of Meta/WhatsApp servers, or hosting providers.
Message Delivery
WhatsApp message delivery depends on Meta's rules, including the 24-hour window and prior template approval. LunAvalos is not responsible for undelivered messages.
6. Termination
Either party may terminate the contract at any time by giving a minimum of 15 days prior written notice.
Upon effective termination, LunAvalos commits to revoke all associated digital accesses and deliver confirmation of secure unbinding to the client.
7. Jurisdiction
These Terms and Conditions are governed by the laws applicable in Saltillo, Coahuila, Mexico. For any conflict, the parties submit to the jurisdiction of the competent courts of Saltillo, Coahuila, waiving any other jurisdiction.
8. Contact Information
For any clarification, questions, or issues related to these Terms and Conditions, you can communicate directly with us: