Data Deletion
Request for access revocation and secure deletion of your information.
Data Deletion Request
LunAvalos Digital House, S.A.S.
1. How to Request Data Deletion
If you wish for us to permanently delete your personal information and integrations from our systems, please send an email to:
Make sure to include the following details in your message:
- Full NameAccount holder's name
- Associated EmailEmail registered in our systems
- Platforms to RevokeFacebook, Instagram, LinkedIn, TikTok, YouTube, WhatsApp
2. What Data We Delete
Upon receiving and validating your request, we will proceed to permanently delete the following information:
Access Tokens
Credentials and authorization tokens linked to your social media and messaging accounts (including WhatsApp).
Profile Information
All profile data, configuration, and stored credentials.
Activity History
History of scheduled, saved, or published content in your name.
Related Personal Data
Any other personal or sensitive data associated with your account.
3. Response Time
We will process your request within a maximum period of 30 business days starting from the next business day after its receipt.
Once the permanent and secure deletion of all your information is completed, we will notify you by sending a written confirmation to your email.
4. Access Revocation on Platforms
In addition to our internal disconnection, we recommend for security reasons that you directly revoke the permissions granted to our application from the settings of each platform:
Meta (Facebook / Instagram / WhatsApp)
TikTok
YouTube / Google
5. Data Controller Contact
If you have questions about this procedure, you can communicate directly with our legal department: